At Edinbane Lodge the safety and wellbeing of our guests has always been and remains our top priority.
Your guest journey with us may look and feel slightly different with our enhanced safety precautions and procedures but rest assured that we remain fully committed to providing you with a very warm welcome, world class service and the most amazing food from our wonderful island larder.
We hope the information below answers many of your questions but please don't hesitate to contact us if you require any further information.
The Team at Edinbane Lodge
OUR COMMITMENT TO YOU
Enhanced Cleaning Procedures:
Our cleaning products and procedures meet Government guidelines for effective use against viruses and bacteria.
Hand sanitiser dispensers are available throughout the Lodge.
High touch points are sanitised, where possible, after every guest interaction or at least every 40 minutes.
Mandatory hand washing or sanitisation is compulsory for all our team members, every 20 minutes and always before starting work and before and after breaks.
Social Distancing and Personal Protective Equipment (PPE):
Guests and the Lodge Team must practice social distancing whenever possible.
Physical layouts have changed within the Lodge to enable social distancing, and this includes a reduced number of tables in the restaurant, different entry and exit points to and from the Lodge and social distancing markings and barriers where necessary.
All PPE equipment issued to Lodge staff is Government approved.
Guests must wear masks throughout all public areas of the Lodge and can only be taken off when seated at a table in the restaurant or in a guest room.
Our team has received comprehensive training and carried out risk assessments prior to their return to work to ensure awareness of, and strict adherence to, Government guidelines to COVID-19 symptoms, hygiene, the Lodge’s new cleaning and sanitising procedures and social distancing.
Our team are asked to self-isolate at home if they, or someone in their household, has any COVID-19 symptoms.
Temperature Checks and Track & Trace:
Non-invasive temperature checks using an infra-red laser thermometer are performed on all guests entering the Lodge and for all colleagues on arrival to work.
Anyone displaying a temperature over 38°C/100°F will be taken to a private area and have their temperature taken once more. We will be unable to admit Restaurant guests with a high temperature. Room guests with a high temperature who can go home will be given the opportunity to do so and those that are unable to do so will be given the option to self-isolate in their room and follow the current Government guidelines .
To comply with the Government’s ‘Track and Trace’ procedure we will ask you for your mobile telephone number, which will only be used in the event of a case of coronavirus. This data will be stored in line with GDPR regulations and deleted after 21 days.
Before Your Visit:
We will contact you by email to reconfirm your reservation and also request that you provide or reconfirm the mobile telephone number of the primary contact of your party to ensure that we comply with the Government’s ‘Track and Trace’ procedure.
This will only be used in the event of a case of coronavirus. This data will be stored in line with GDPR regulations and deleted after 21 days.
The number of tables in the restaurant has been reduced to maintain social distancing guidelines.
NHS Trace and Trace:
Guests must complete the NHS track and trace form on arrival.
We ventilate all areas after each meal period.
Tables are spaced in according to social distancing guidelines.
The Lodge Kitchen:
Rigorous cleaning procedures take place five times a day.
Our chefs wear the recommended Government approved PPE while preparing your food and work from set stations using their own utensils. Where the sharing of equipment is required these will be sanitised before and after each use.
Service Style and Food Offering:
We continue to maintain the strictest food hygiene procedures throughout or dining areas.
We use paper based, single use, disposable menus.
Leaving Our Restaurant
To comply with current Regulations, Guests must leave our restaurant prior to 10pm.
Food and Beverage Cancellation Policy:
All reservations must be cancelled no later than 24 hours before your dining date to avoid any charges.
To avoid incurring a charge, please ensure you cancel within the time specified.
STAYING AT THE LODGE
Before Your Stay:
We will send you a pre-arrival email informing you of any new health and safety measures.
Due to the additional time required to complete our enhanced cleaning procedures and to comply with the new regulations our check-in time is between 4pm to 9.45 pm Checkout time is 11.00 am.
Due to the additional and enhanced cleaning /santisation procedures we are unable to offer extended checkout times.
Please communicate your arrival time to us at least 24 hours prior to your stay, allowing us to ensure social distancing is managed.
All correspondence including confirmations, billing and receipts are available either via email or in printed format, depending on your preference, however, electronic correspondence is highly advised.
Should you be paying with a gift voucher, please provide us with the serial number, which can be found printed on your gift voucher, when you are making your reservation.
ENTERING THE LODGE
You will be asked to sanitise your hands on entering the Lodge and to follow Government advice on washing and sanitizing your hands throughout your stay.
You must wear a mask when entering the Lodge. We can provide masks free of charge if required.
We will always ask your permission prior to handling your luggage.
Guest Room Keys:
Guest room keys are sanitised prior to guest arrival.
We kindly ask you to retain your own guest room key, for the duration of your stay.
Please return your key by leaving it at the front Desk on departure.
We minimise the frequency and the number of team members entering your room during your stay.
Our guest rooms are thoroughly cleaned and sanitised, before arrival.
We use a combination of methods to ensure guest rooms are thoroughly sanitised including:
Physical hand wiping of high touch surface areas,
We apply an aerosol mist of sanitiser in the rooms using an electrical fogging device which sanitises all surfaces within the room.
After all cleaning and sanitising operations are complete, the room is locked and sterilised using an ozone generator, one of nature’s most potent natural virucides.
Windows are opened to ventilate the rooms during cleaning but are closed to enable final sterilisation to take place. Windows may be left open prior to your arrival upon request.
Soft furnishings and printed paper collateral such as books, brochures and guides have been removed.
The mini bar in the guest room, will only contain bottled water for your stay. Mini bar items are available on request by contacting In-Room Dining.
We will only service guest rooms on departure unless you request for service during your stay.
We will provide you with extra towels and bottles of water. Irons and ironing board as well as any additional items required can be requested through our Housekeeping team.
All bed linens are removed and bagged in the room and washed at the hottest temperature possible and vacuum cleaner bags are replaced after every room clean.
Guest Room Cancellation Policy:
Room reservations cancelled by 3.00pm (GMT) 24 -hours prior to arrival are not be subject to any cancellation charges. Unfortunately, all reservations cancelled within 24-hours of arrival will incur a penalty charge of one night’s room rate.
Our health and safety procedures will continually be updated in line with Government guidelines.
If you have any questions or concerns, please just ask a member of our team.
You can also contact firstname.lastname@example.org before your visit.